InkSonic was born to change the DTF printer industry.
Before establishing InkSonic, our team manufactured industry-level printing types of equipment and sold them to global distributors, trading companies, and factories. Realizing the huge demand for compact DTF printers, our R&D and manufacturing teams embarked on an 18-month deep dive of research and testing. We developed the C13 – our first Cost-effective desktop DTF printer, designed specifically for home and workshop users. Just three months later, we introduced the E13 – an enhanced efficient version tailored for cold climates and extreme weather conditions. At the start of 2024, we released the U13, User-friendly DTF Printer, featuring faster print speeds and significantly reduced maintenance requirements.

At Inksonic, our relentless drive for innovation fuels our mission to become the industry leader in DTF (Direct-to-Film) printing equipment. By providing exceptional service and support, we empower creators—from aspiring entrepreneurs to established print shops—to achieve remarkable, high-quality results with unmatched efficiency. Our cutting-edge technology and world-class customer care are here to help you unlock your full creative potential and set new standards in DTF printing excellence.

Partner with us and discover your trusted guide to DTF printing success.

● Cutting-Edge Technology: InkSonic's proprietary print engines deliver exceptional output quality, speed, and efficiency. Our ink formulations, diverse functions, and nozzle-protective design maximize printing performance.
● Proven Durability: InkSonic printers are engineered to last, with rugged components and rigorous quality control measures that ensure reliable, long-term operation, even in demanding and extreme production environments.
● Extensive R&D Innovation: We aim to redefine home, workshop, and studio-based compact DTF printing. 50+ patents, unparalleled output quality, speed, and reliability - all seamlessly integrated with our cutting-edge printer & software to maximize your productivity.
● Customer Success at First: With over 9 years of factory experience and 50+ engineers, we served 10,000+ successful businesses and startups since customer success lies at the heart of everything we do.
● Industry-leading Warranty Coverage: Apart from standard lifetime accessory warranties, InkSonic's exclusive 12-month one-time printhead exchange coverage is a level of support you just can't find anywhere else.
● 7/24/365 Service with Remote Support: Despite detailed installation videos and user manuals being provided, our technician team also offers 7/24/365 online chat & free personalized one-on-one guidance to ensure you a smooth setup and operation.

We offer industry-leading warranty coverages including:
● 24/7/365: Customer service & Technical Support
● 12 Months: Free one-time Exchange of Print Head
● Lifetime Warranty: Free repair of accessories & free one-on-one remote service
For details, please read our warranty details.

InkSonic offers free shipping to most regions worldwide. We maintain consistent pricing for all customers, regardless of location. However, due to shipping restrictions, certain remote areas may incur additional charges. Rest assured, we strive to find the most efficient and cost-effective shipping solutions to ensure that your order reaches you as smoothly and affordably as possible.

InkSonic offers global shipping services. If you are uncertain about the shipping availability, please send inquiries to us and we will find the most suitable way to deliver the product.

It depends on where your local laws and regulations. Though InkSonic always tries our best to pre-pay tax/GTS/import duties for our customers, some countries do not allow the pre-payment.
● For US/CA/UK/AU customers, we will pre-pay all fees for you so there is no extra expense. For customers in Canada, the UK, and Australia, Customs clearance may require some cooperation from the recipient. However, please rest assured that we will fully assist throughout the process and provide any necessary documentation to ensure a smooth experience.
● For New Zealand, you will need to pay import duty, and duty rates depending on your local policy. You could contact our online agent to save your duty after placing the order.
● For countries in Europe(except the UK), you will need to pay the import duty & VAT, duty rates depending on your local policy. You could contact our online agent to save your duty after placing the order.
● For the rest countries, it depends on your local policy, you could contact our agents to get more info.

For US customers, normally we ship from our local warehouses, which is located in California or New York.
For EU/UK/AU/CA customers, the products are shipped from the factory. And for pick-up services please contact our customer service. Our local warehouses in these regions are currently under construction and will be ready for shipments by April. Stay tuned for updates!

Two packages for printer order.
● The printer, parts, and accessories for installation are packaged in a wooden box.
● The consumables are packaged in a separate carton box.

Normally 3-7 business days. The extended time depends on your local customs processing time. For details, kindly check it on our shipping policy page.

For US customers, you can contact our 24/7 online agent to get an available time slot.
For EU/UK/AU/CA customers, since the local warehouses of these four countries or regions are expected to be completed by April 2025, pick-up services will be available at that time.

Absolutely, we can ship your package to your local parcel pickup station. However, you'll need to provide us with the correct address for that station when placing your order. We also recommend calling the courier company ahead of time to confirm that the specific location you've selected offers pickup services.
Please note that the shipping address must match the courier service you choose. For instance, we cannot ship a package via FedEx to a UPS station. Be sure the address you give us corresponds with the carrier you select for your order.

We accept PayPal, PayPal Invoice, Credit/Debit Cards, Bank/Wire Transfers, and Cryptocurrency as your payment options. For details kindly check details here.

Yes! You will receive an order confirmation email after the payment goes through successfully. There will be an order number included and once you have any further questions, you can reach us with the attached order number, and our 24/7 customer service team will always be there to help.
*If you did not find the order confirmation email, please check the SPAM folder first. If you still cannot find it, do not hesitate to contact us for instant help.

Though much effort was invested, we understand that you may regret or mistakenly purchase an order that you no longer need. At InkSonic, we offer an easy returns policy and aim to find solutions that benefit both of us. Please review our return policy below.
*If you have purchased an item from the InkSonic official store and wish to return it, please contact us at support@inksonic.com as soon as possible. Our dedicated customer service team will assist you directly with the process. Kindly refrain from returning the package on your own, as this could result in the warehouse being unable to accept it, potentially causing delays or issues with your return or refund. We appreciate your understanding and cooperation.

The customer is responsible for return shipping expenses unless otherwise explicitly stated. Please contact us first before returning the package.
● Items must be returned to us using a trackable shipping service.
● Shipping and handling fees are nonrefundable and will be deducted from the refund amount.
● A refund will be issued after our warehouse receives, inspects, and processes your return.

InkSonic experts have written clear DTF printer maintenance guides. The content includes daily operations, a practical maintenance plan, and tips. Hope you enjoy it! for the detailed maintenance of specific model, please refer to:

• Maintenance of R1390 & L1800
• Maintenance of XP600
• Maintenance of L8058 & L18058

● 24/7/365: Customer service & Technical Support
● 12 Months: Free One-time Exchange of Print Head
● Lifetime Warranty: Free repair of accessories & free one-on-one remote service
For details, please read our warranty details.