● The warranty for the ink-contact components requires the printer to exclusively use InkSonic™ official inks. Warranty coverage does not include the printhead blockage resulting from the use of inks from other brands.
● The damage must not be caused by user negligence, misuse, aging, or non-guided modification. Any damage to the machine or components resulting from actions taken without prior authorization or supervision by our technical staff will not be covered under the warranty.
● The damage should be confirmed by our expert team as non-user-induced.

**The cost of shipping for the replacement parts will be borne by the customer.

Notice:

● All warranty coverage time starts at the time of purchase.
● If you handle any problems yourself after receiving our products, without seeking our expert team for help. InkSonic™ will not be responsible for the type of damage.
● For all customers who have purchased InkSonic printer equipment but are beyond warranty period, we still offer Remote Expert Service to customers who have purchased at least $150 offical consumables within the last 6 months. For other cases, we provide paid technical support. Please ask our online customer service for details and we will provide you corresponding solutions.

If you have any questions after the receipt of our InkSonic™ products, please feel free to contact our 24/7 online customer service team or email to support@inksonic.com, our professional team would be delighted to offer you best service as best as we can!